Objection: We're happy using our administrators to co-ordinate through emails and phone calls.
Speed and quality of decision making cannot be achieved with email trails and undocumented phone conversations.
With the new Data Protection Act powers it is crucial for schemes to handle data securely in order to avoid breaches from occurring and thus incurring fines from the Information Commissioner's Office. Email and phone calls are not sufficiently secure measures in handling sensitive and personal information - the solution for compliance is a secure, server workspace.
